Refund policy

Return & Exchange Eligibility

All orders placed on our website are eligible for return and exchange services under the policy below. Our commitment is to provide a consistent and high-quality shopping experience for every customer.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
Items must be in original condition, unworn, unwashed, unaltered, with all tags and original packaging intact.
Original boxes must be included.
Custom-made items and items marked “Final Sale” cannot be returned or exchanged.
Sale and promotional items follow our regular return policy.
Returns/exchanges must be shipped from the same country where the order was originally delivered (e.g., U.S. orders must be returned from the U.S.).
We reserve the right to refuse returns/exchanges if the items show signs of use or alteration.
Items sent back to us without first requesting a return will not be accepted.

Order Cancellations

Orders can be canceled before product processing for a full refund.

Once the order has been processed, we cannot cancel it.

How to Return an Item

Step 1: Contact our Customer Service Team at support@bonslife.com with:

Order number
Proof of purchase
Video or photo of the product (if defective)

Step 2: Place the item(s) back in the original packaging.

Step 3: Stick the return label we provide on the outer box of the product.

Step 4: Hand the package to the courier. After the courier inspects the package, close and secure it for shipment.

Refund Amounts

Defective / Damaged Product: We cover the return shipping cost and issue a full refund.
Customer’s Choice (wrong size, dislike, etc.): Customer pays the original shipping cost and return shipping cost. A 30% restocking fee applies.